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FAQ

How do electric bikes work?
Electric bikes come with an on-board battery and electric motor. Using a throttle or pedal assist system the bicycle will be propelled forward.

Are electric bikes safe to operate? 
Most electric bicycles do not go faster than 20 mph. They are considered to be as safe as a traditional bicycle. All normal safety precautions should be followed when riding any bicycle.

What’s the difference between throttle-control vs. pedal assist?
With throttle control, you have complete “on demand” power. You simply engage the throttle when YOU want assistance from the motor. Pedal assist refers to the motor engaging by the action of pedaling. Sensors detect when you are pedaling. This activates the motor to provide additional assistance.

How fast do electric bikes go? 
Some eBikes can reach speeds in excess of 50mph. The majority of our models comply with the Federal speed limit of 20 mph. Our off-road models (Outlaw SS and Outlaw 1200) can reach speeds up to 28 mph.

What types of batteries are available? Which battery should I choose? 
You can find both downtube and rear mounted battery systems. Generally, you will find rear mounted battery systems on folding bike models and downtube battery systems on rigid bike models.

How much does it cost to ride an electric bike? 
It costs approximately $10 a year to power your eBike if you commute 200 days a year. This is only pennies as compared to the same commute when using a motor vehicle.

How far can I travel on a single charge?
This depends of the model that you choose. Our Phantom X3 can reach distances of up to 50 miles while most ebike will be in the 25 – 35 miles range.

How long does it take to charge the battery? 
4-8 hours depending on the battery capacity.

Can I ride my electric bicycle in the rain? 
Our ebikes are designed to be used whenever, wherever. However it’s important to keep your ebike protected from water. Riding a bicycle in the rain is like driving a car in the snow. You will not be able to stop as fast and must leave a larger distance between you and the obstacles around you. Your brakes will not perform as quick when they are wet. You will not be able to turn as sharp without the danger of slipping. You must also ride away from or be cautious around painted lines, pot holes, sewer or drain grates, rail road crossings, bridges, wet leaves and any other area where a slippery surface can appear with water.
Keep an eye out for puddles and turn your lights on if you have them. If you live in an environment where rain riding is expected, you should install front and rear fenders if you have not already done so. Use a cover for your bicycle if leaving it outdoors. Extensive rain can seep into the controller and battery and cause water damage.

Do I need a license or insurance?
Generally, a license, registration, or insurance is not required. Please check your state/local laws to make sure this applies to your local area.

How long until a battery needs to be replaced?
With proper care, the batteries can last as long as 7 years.

What maintenance is required? 
The batteries do not require any maintenance. Proper charging and normal use discharging is recommended. Please refer to the battery maintenance guide in your owner’s manual for further information.

Will my ebike arrive fully assembled?

All our ebikes will arrive to you either completely assembled or 99% assembled.

What if I run out of power?

If you run out of power you just pedal as any regular bike.

What if my ebike needs servicing?

If your ebike ever needs servicing you can contact us and we’ll happily point you to our nearest service center depending on the brand you bought or we can put you in contact with the manufacturer directly.

What should I consider when choosing my ebike?

It is important to choose an ebike that suits your needs.  If you need to commute through the city to work you could choose a city ebike or folding ebike.  The folding ebike is especially suitable for storing away in your apartment or loft and takes it very little space. While a mountain ebike is more suitable for recreational biking, built to take more punishment and still works great in the city.

I have some mobility issues, can I ride an ebike?

People with mobility issues gain the most from buying an ebike.  With the average range per charge of 25 – 35 miles you can get around easily with no effort or exertion.  Before ebikes were available you would have had to rely of automobiles and sit in traffic, now you can get back on your bike and not worry about fatigue, you can even choose not to pedal at all!



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