As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available, we will process the charges and submit the order for shipment.
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com
Shipping to the lower 48 usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on carrier used and delivery location.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
eBike Generation has teamed up with different financial institutions to offer you a variety of financing options. If you choose to finance your purchase you can do so during the checkout process.
When checking out on the website you will see the below options. First is the Credit Card option, but immediately below are the 2 financing options. PayPal – Klarna.
Regardless of which financing option you choose, we ship you the eBike immediately.
Each financing option is different and I’ll explain the key points of each one for you on this page so you can make a decision based on which financing option is the best for you.
Learn more about our financing options