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Returns
The Rungu®Dualie “Goes Where Others Can’t” Performance Guarantee - If, as we promise, your new Rungu® DualieTM e-bike doesn’t go where other e-bikes can’t go, we’ll buy it back (this policy does not apply to refurbished product sold by Rungu). If you are the original purchaser, to qualify for a refund, contact us directly and let us know where you were riding Rungu and the e-bike you compared it to.
If (1) you can demonstrate that Rungu Dualie was riding within its specified limits, and (2) it’s within sixty days of when you received Rungu product, Standard Bearer Machines, LLC (STBM) will refund the amount you paid for the product less the cost of repairing any damage and less $5 for every mile more
than 10 miles on the odometer noted upon inspection of the returned product. STBM will pay for return shipping.
Return Process
1. Contact Rungu at support@riderungu.com with a contact number and time to call. If you qualify for the “Goes Where Others Can’t” Performance Guarantee, we’ll obtain an RA number from eBike Generation.
2. Rungu will arrange return shipping and contact you by phone or e-mail to schedule the pick-up of the product.
3. You’ll repackage the product in the original packaging with all contents and accessories as received. Make sure to write the RA number on the package legibly.
4. Once the product is received and assessed, eBike Generation will refund the amount you paid less any costs for damage repair and excess mileage.
Return process notes
• Any product returns received by STBM without a valid RA number will be deemed not-refundable and forfeited to STBM.
• STBM will assess five dollars per mile for returns with odometers showing more than 10 miles of usage regardless the condition of the return.
• No returns are accepted after 60 days from original shipment date.
Order cancellations
Orders that are cancelled prior to shipment date are subject to a 15% processing fee.
STBM builds many Rungu units to order, which can delay shipment. If you have questions about the status of your order, contact sales@riderungu.com. Include your name address and order number.
Refunds
Ebikegeneration.com processes refunds. Please allow 3-4 weeks processing.
