Battery & Charger for Fifield Rogue Wave Reviews

Customer Reviews
5.0 Based on 1 Reviews
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Byron L.
United States United States
Super Customer Service

I bought a Fifield Rogue Wave on the recommendation of a local bike shop. In Florida we don’t care if a bike can handle snow but we sure have a lot of sand here. I’ve ordered 2 batteries through ebikegeneration. The first, bungeed to the rear rack as a backup, accidentally ended up on the bottom of the Atlantic Ocean after a bumpy ride on Daytona Beach... my bad. It worked very well until it hit the salt water. So I ordered a replacement. It worked great for a couple of weeks until yesterday I tried to use it and found it was completely dead. Not even a red warning light. So I called ebikegeneration. It went to voice mail, I didn’t leave a message but started to compose an email. As I’m typing my phone rings. It’s John, the owner, just checking on a missed call. I explained the situation, sent a follow up email with a short video attached so they could see the problem. Within a couple of hours John replied that Fifield was sending me a new battery. Twenty four hours later I have my FedEx tracking number. I give the battery 4 stars. When it works it does its job very well. The fifth star is for the excellent customer service.

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