Returns & Refund Policy Rambo

RETURN POLICY

If you are not satisfied with your Rambo Bikes Product, you may return the UNUSED item within 30 days from order date for a refund or replacement.

To qualify for refund or replacement, unused products must be returned in their original packaging with all tags, stickers, and product accessories attached.

Return Process:

• Contact eBike Generation at support@ebikegeneration.com to obtain an RA number and return shipping address (Rambo warehouse).
• Provide us with your order information and reason for the return.
• Returns must include the issued RA Number on the box and will not be accepted without this number.
• Then return your Unused product, in its original box with all tags, accessories, manuals, stickers, and accessories within 30 days of the purchase date for an exchange or refund.
• Non-defective returns will be charged a 20% restocking fee.
• Returns without the complete original packaging will not be accepted.
  Shipping and handling is non-refundable except in the case of defective merchandise.
• Shipping and insurance for returned merchandise must be pre-paid by the customer via UPS or FedEx.
• Please allow 4-6 weeks from the date we receive the return for credit check. This refund will be less your original shipping fee as well as the 20% restocking fee.