Return & Refund Policy UBCO

RETURN AND REFUND POLICY

UBCO does not accept returns for change of mind only. Any agreement to accept such a return would be solely at the discretion of UBCO. Except as expressly set forth in these Terms and the General Terms and Conditions, returns will be granted at the sole discretion of UBCO on a case by case basis.

Subject to the Return Process in clause 8 below, when processing a return refund, it may take 10 to 14 days for funds to be processed to the original credit card of the Customer.

Product exchanges are subject to availability of the same model of product.

RETURNS PROCESS

All returns require a Return Authorization (RA) number from UBCO prior to return. Without an RA number the item cannot be accepted or processed.

To activate and get an RA number, contact UBCO by email to support@ubcobikes.com.

To return any items due to damage during delivery you must notify UBCO within the time period specified in the General Terms & Conditions.

To return items for repair or replacement, the Customer must contact UBCO and UBCO will direct the Customer to the closest service location.

Any other returns, acceptance of such is solely at the discretion of UBCO.