As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm shipment. If your item is on back order or unavailable, we will reach out to you via e-mail or phone to confirm your purchase before capturing payment. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@ebikegeneration.com or call us at 1 888 712 4686

International Shipping:

We often get requests to ship overseas so if you would like to purchase one of our products from outside the US just give us a call or send us an email at Support@ebikegeneration.com and provide your full address for shipping and the make and model ebike you're interested in and we'll get a shipping quote for you.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to support@ebikegeneration.com and we will process an insurance claim on your behalf.

		Please allow 10 days for your order to arrive.  We source products from all over the USA to bring you epic offers and the lowest prices. This means sometimes you have to wait a little longer to get your order but it's always worth it!
		Returns are easy, simply contact us for a returns number and we'll send you our returns center address for fast processing. We'll get you a replacement or refund in a snap!

eBike Generation is an authorized dealer for multiple brands and each brand has their own policies so depending on the brand you buy please refer to that brands policies listed below:

      Slice up the payments on your purchase!

We have partnered with Klarna to provide you with financing on your purchases - offers start at 0% APR if paid in full within 6 or 12 months!*

 *Interest will be charged to your account from the transaction posting date at 19.99% APR if the purchase balance is not paid in full by the end of the applicable 6 or 12 months promo period. Minimum monthly payment required. Additional payments may be required to pay off purchase before promotion expires.

Promotional offers are for qualifying customers. Non-promotional purchases have a standard APR of 19.99% and are subject to a potential $2 monthly minimum interest charge. See terms.

It’s simple and easy - no credit cards or bank accounts required

1.  Add your item to the cart

2.  Select "KLARNA" as your payment option at checkout.  You'll see which plan your order qualifies for

3.  You will be required to share 2 pieces of information

4.  Approval is instant and you will be invited to confirm the purchase

5.  eBike Generation ships you the item immediately

6.  Klarna will send you an email 1 month after shipping to advise you on how to start paying monthly installments.

 After that, complete all future purchases using financing with just a one-click checkout!

Payments on Klarna.com

You can review your latest purchases and settle your monthly statement at any time by logging into your Klarna account at www.klarna.com.

Safe and Secure

We use modern safeguards and security to protect your information and prevent unauthorized purchases. Zero Fraud Liability with Klarna’s Buyer Protection policy.

Find out more about Klarna’s buyer protection

About Klarna

• 70,000+ merchants globally
• 60 million+ existing customers
• Available in 18 countries

Frequently Asked Questions

Don’t see your question here? Check out Klarna’s full FAQ page!

Q:​ ​What​ ​is​ ​Klarna?

A: Klarna is a global payment solutions company that provides customers with a simpler and seamless buying experience. We work with over 70,000 merchants and 60 million customers globally.

Klarna provides an affordable and highly flexible financing option which is offered at our checkout. This open-end line of credit is issued by WebBank in partnership with Klarna, and it allows you to pay for your purchases over time.

Q:​ ​How​ ​do​ ​I​ ​pay​ ​for​ ​my​ ​purchase​ ​over​ ​time?

A: It’s simple! Just select “Klarna” at checkout to proceed to the application where you will enter simple, top-of-mind information to apply. You will know in seconds which payments plan you are approved for. Once completed, the merchant will ship your order and Klarna will send you an email regarding upcoming payments. Payments are managed here on Klarna.com.

Q:​ ​What​ ​are​ ​your​ ​APR​ ​rates?

A: Our APR rates vary depending on your purchase amount. You will see the promotional APR and time period that your purchase qualifies for, and the total you will pay when you select Klarna as your payment option at checkout. You will review this before you complete your purchase.

Q:​ ​How​ ​much​ ​will​ ​I​ ​have​ ​to​ ​pay​ ​for​ ​my​ ​purchase?

A: For No Interest if Paid in Full purchases, you only pay your order total if it is fully paid within 6 or 12 months depending on your plan - no interest added! Keep in mind, you still need to make at least your minimum monthly payment as noted on the statement Klarna will email to you. If your No Interest if Paid in Full balance is not paid for within the promotional period, interest will be charged to your account from the transaction posting date at 19.99% APR.

For purchases that qualify for monthly planned payments, the monthly and total payment amounts are shown before you complete checkout along with the applicable promotional APR. Your monthly Klarna statement will remind you of your payment amount and due date.

Q:​ ​How​ ​can​ ​I​ ​reach​ ​Klarna?

A: You can reach Klarna at https://www.klarna.com/us/customer-service/