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Returns & Refunds Policy Emojo

Return Policy:

EMOJO ’s return policy allows you to return your electric bicycle within 7 days from the date received for a refund or an exchange.

Contact eBike Generation for a Return and Exchange Authorization (REA) Form at support@ebikegeneration.com. Once REA is issued, we will email you a REA number with return instructions. You must have the REA number on the form when shipping back the bike.

Return Shipping Charge

a.If the unit was purchased with a free shipping promotion, customer will be responsible for return shipping charges.

  1. If the bike is returned, EMOJO will issue a return shipping label. Previous shipping charges will be refunded.
  2. The returned unit must be in a like-new condition, include all original packing, accessories and documentation. Any shipping damages during the return may incur a deduction from the total refund. The customer will be responsible for any damages during the return resulting in a deduction in your refund.
  3. Returned units are subject to $100 restocking and inspection fee.
  4. After we receive, inspect and process the returned bike, a refund will be issued in approximately 2-4 weeks.

 


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