Returns & Refunds Policy Emojo
EMOJO ’s return policy allows you to return your electric bicycle within 7 days from the date received for a refund or an exchange.
Contact eBike Generation for a Return and Exchange Authorization (REA) Form at email@example.com. Once REA is issued, we will email you a REA number with return instructions. You must have the REA number on the form when shipping back the bike.
Return Shipping Charge
a.If the unit was purchased with a free shipping promotion, customer will be responsible for return shipping charges.
- If the bike is returned, EMOJO will issue a return shipping label. Previous shipping charges will be refunded.
- The returned unit must be in a like-new condition, include all original packing, accessories and documentation. Any shipping damages during the return may incur a deduction from the total refund. The customer will be responsible for any damages during the return resulting in a deduction in your refund.
- Returned units are subject to $100 restocking and inspection fee.
- After we receive, inspect and process the returned bike, a refund will be issued in approximately 2-4 weeks.