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Returns & Refund Policy Go Power Bike

RETURNS

Want to return your GOPOWERBIKE electric bike or accessory?

Let us know what is wrong with your order and one of our specialists will contact you. We will do our best to help solve and problems you may be experiencing. 

Please contact us at help@gopowerbike.com

 

  • GOPOWERBIKE may charge up to 25% in restocking and shipping fees for returned items
  • Box must be sealed and unopened
  • Original shipping charges are non-refundable
  • Accessory/replacement part orders: Able to return up to 28 days after purchase

Before a return is sent, the customer should contact GoPowerbike at help@gopowerbike.com.

(If possible, provide tracking number for any returned items being shipped back to us.) 

Please address your return to:

GOPOWERBIKE 

462 7th Ave 9th Floor 

Manhattan, NY 10018

 

WARRANTY

GoPowerBike is proud to bring our customers a comprehensive 12 to 36 Months on their ebike purchase.  From frame to motor we've got you covered.  Because your new bike should be giving you the ride of your life and nothing less.

MOTOR: 12 Months

BATTERY: 12 Months

CHARGER:  12 Months

CONTROLLER: 24 Months

FRAME: 36 Months

OTHER COMPONENTS: 12 Months

Each product manufactured  by GOPOWERBIKE has been in conformity with all applicable contractual commitments and all express and implied warranties, and GOPOWERBIKE has no liability (and to the knowledge of GOPOWERBIKE there is no basis for any present or future action, suit, proceeding, hearing, investigation, charge, complaint, claim or demand against it giving rise to any such liability) for replacement or repair thereof or other damages in connection therewith. No product manufactured, sold or delivered by GOPOWERBIKE  is subject to any guaranty, warranty or other indemnity beyond GOPOWERBIKE's applicable standard terms and conditions of sale, copies of which have been delivered to Buyer.

Warranties exclude: what is considered wear and tear, acts of god, accidental, misuse, neglect, abuse, modification, improper assembly, or improper maintenance. 

For a warranty claim to be valid, any claim must be made through GOPOWERBIKE. Proof of purchase must be provided from an authorized GOPOWERBIKE retailer. Warranty claims must be made within 1 year of purchase and has to have a valid proof of purchase.

Each product manufactured  by GOPOWERBIKE has been in conformity with all applicable contractual commitments and all express and implied warranties, and GOPOWERBIKE has no liability (and to the knowledge of GOPOWERBIKE there is no basis for any present or future action, suit, proceeding, hearing, investigation, charge, complaint, claim or demand against it giving rise to any such liability) for replacement or repair thereof or other damages in connection therewith. No product manufactured, sold or delivered by GOPOWERBIKE  is subject to any guaranty, warranty or other indemnity beyond GOPOWERBIKE's applicable standard terms and conditions of sale, copies of which have been delivered to Buyer.

Warranties exclude: what is considered wear and tear, acts of god, accidental, misuse, neglect, abuse, modification, improper assembly, or improper maintenance. 

For a warranty claim to be valid, any claim must be made through GOPOWERBIKE. Proof of purchase must be provided from an authorized GOPOWERBIKE retailer. Warranty claims must be made within 1 year of purchase and has to have a valid proof of purchase.

 


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