Returns & Refund Policy Biktrix
If you are not 100% satisfied with your purchase, we will be happy to accept a return for a refund or exchange. · You can return your purchase for up to 15 days from the purchase date. Products must be in the new condition you received them in and in the original box and/or packaging.· Return shipping is absolutely free if we made an error with your order (eg. ship you a wrong item). If you simply change your mind and want to return the item, you will be refunded the merchandise amount minus our shipping costs and restocking fees. If the returned bike is not in the same condition it arrived at the customer's address, customer is responsible for any damage to the merchandise on its way back to us. DID YOU BUY A CLEARANCE ITEM? Sorry, but all clearance sales are final which is why you got the sweet deal!
How to Start Your Product Return: Send an email to firstname.lastname@example.org. Please include the following: full name, order number, products and reason for return. You will then receive an email with return instructions and a RMA Authorization Number. You must post this number on the outside of the box you are returning. Ship the product to: Biktrix Electric Bike Kits – ATTN: RETURNS#1506 Jackson Avenue, Saskatoon, SK, S7H 2N2. Once the package is returned and inspected, we will either refund or exchange the merchandise according to your instructions. *We make it easy for you, but we do reserve the right to assess a 30% restocking fee if the return does not meet the return guidelines or the product is not in “new condition”. If you have any questions whatsoever about returning a product, please call or email us from our Contact Us page.